Building and Scaling Customer Success processes
Welcome to CS4 Solutions
CS4 Solutions is a Business Consulting team specializing in Fractional Customer Success services for B2B SaaS companies, focusing on Onboarding, Expansion, Renewals, and Community Engagement.
From hands on system configuration to running strategy sessions we a re here to help you strengthen and grow your customer engagement.
We offer monthly and project based pricing customized to deliver rapid, target value and solution realization for your company and customers
We offer post sales services in four key areas
Onboarding
Accelerating and scaling the onboarding journey for new customers - we deep dive into services, training, support and testing stages of deployment.
Expansion
Building, launching and running product expansion plays growing product engagement and usage
Renewals
Establishing successful programs such as:
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support teams and systems,
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Dashboards and Health scores,
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QBR's and Checkins
ensuring contracts are renewed and devoid of surprise 'churn'
Community
Build a community of customers, references and champions for your products
